Frequently Asked Questions
Can I get a quote for specific magnets not listed on your website?
Yes, we are a custom manufacturer and we can manufacture various magnets according to customers requirement. The items listed on our website are just various standard products. So, please send your requirement to firstname.lastname@example.org; our sales person get back to you with availability, quotation and lead time.
How long will it take to receive your price quotation?
For standard items, we usually can provide quotation on the same business day. For customized items, it may take up to 24 hours to prepare an accurate quotation.
Do you provide free samples?
No. According to our sample policy, we need to charge a sample fee for each prototype sample, and the sample fee can be deducted from your future bulk order.
How long it takes to receive the magnets I ordered?
For standard items, it usually takes less than 2 weeks before the magnets are ready for shipment. For customized items, it usually takes 2-4 weeks to manufacture the products. However, for complex parts or really big orders, it can take up to 6 weeks to manufacture the whole order.
What kind of certificate can you provide for the magnets you supply?
Our magnets are RoHS Certified. We can also provide REACH certification according to customers requirements.
What kind of payment do you accept?
We can accept company check, personal check, all main credit card and wire transfer. As for payment terms, we require 50% in advance and 50% before shipping.